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HIMOINSA has brought its After Sales and Spare Parts Professionals together in order to continue unifying criteria and to implement innovative initiatives that ensure that the client receives a comprehensive service anywhere in the world
The “Annual After Market Workshop” allows the company to better appreciate the concerns and proposals of the technical teams of all the commercial subsidiaries and operational centres of HIMOINSA Worldwide. The meeting serves as a platform at which to present the latest developments in the After Market area. Issues such as the new channelling and management of the warranty systems, as well as the new implementations carried out on the HIMOINSA POWER SUPPORT management platform, have been dealt with
during this meeting with the aim of ensuring an agile and rapid client response.
The training sessions were the major protagonists on the agenda of this Workshop. Aspects such as which technical action protocols should be followed for the development of new products such as the Stage V generator sets.
JORGE TORRES VERA | After Sales and Technical Service at HIMOINSA
“Our goal is to continue working on a consolidated service network. No matter what part of the world a HIMOINSA generator set is sold in, there has to be a technical service capable of providing the best client support,” says Jorge Torres Vera, After Sales Manager at HIMOINSA, who adds that this type of forum helps to share knowledge, experiences and to enrich the quality of the network.
For his part, Javier Escudero, Spare Part Manager, emphasizes the firm commitment of HIMOINSA to quality and innovation when designing the company’s spare parts.
In this sense, HIMOINSA considers that the ongoing training of its professionals combined with a continuous improvement of its processes are the secret to continuing to improve client satisfaction worldwide.
JAVIER ESCUDERO CASTEJÓN | Spare Parts Manager at HIMOINSA
“We will continue to devote our efforts on the ISP (Interactive Spare Parts) to bring flexibility and speed to the market whenever it comes to requesting spare parts, adapting the service to the specific requirements of each enquiry”.
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